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Cancellation Policy

The following countries are under a nationwide lockdown:

Istanbul: April 29, 2021, to May 17, 2021. 

We are currently working full-time with our supply partners to offer the best alternatives for your reservations made within the lockdown period. We are grateful for your patience in this time of crisis. An email update regarding your reservation will be sent shortly.

Everything you need to know about the COVID-19 cancellation policy:

 Am I eligible for a full refund?

If the reservation is made before March 31, 2020, for a later date, a full refund will be provided if:

  • The venue is closed
  • Flight canceled operations
  • Current restrictions do not allow you to travel
  • Tour operator confirms a refund

If the reservation is made after April 1, 2020, for a later date, a full refund will be provided if:

  • The venue is closed
  • Reservation is under the cancellation policy
  • Entry was denied due to capacity restrictions
  • Tour operator confirms a refund

Refund Options

For those eligible for a full/partial refund as per the cancellation policy and the scenarios below, one or both the options mentioned will be provided as a refund method:

 1. Headout Credits

A full or partial refund can be received in the form of Headout credits. The credits can be used to book your upcoming Headout experiences. Detailed instructions will be provided via email. 

2. Refund to Original Payment Method

A full or partial refund can be received to your original payment method if the booking falls under the COVID-19 cancellation policy. 

Special COVID-19 conditions for reservations that do not fall under cancellation policy:

 

COVID test positive

If you are experiencing COVID symptoms or are tested positive, we firstly wish you to get well soon and a 50% refund in Headout credits can be claimed once medical reports are provided. 

Mandatory quarantine imposed by the government

If you are provided a quarantine notice due to COVID-19 within the period of your visit, you will be eligible for a 20% refund in Headout credits.

Note: kindly go through the latest government restrictions and quarantine rules before planning your trip.

Government announcement leading to a restriction for visit

If you are unable to visit the venue due to restrictions placed by the government we will connect with our tour operators to get your reservation cancelled, in cases where the cancellation request is denied a 20% refund in Headout credits will be provided. 

Flight cancellation & VISA Issues

If you are unable to travel due to flight cancellation or Visa issues kindly send us a screenshot of the cancellation message received to suppport@headout.com. We will connect with our tour operators to get your reservation canceled, in cases where the cancellation request is denied you will be eligible for a 20% refund in Headout credits.

Disclaimer- Please reach out to us to get your claims verified if you are eligible for a refund. For experiences booked more than 30 days away: Please reach out to us once the experience date is within 30 days.

You can Click Here to check the list of attractions that have been closed and their estimated date of reopening.