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Cancellation Policy

Due to the evolving COVID-19 situation, Headout is updating the cancellation policy for customers who have booked experiences in impacted countries. We apologize for any delay in our response to you. Our local partners and our team are completely overwhelmed at the moment. We truly appreciate your patience in this time of crisis. You'll hear from us soon.
 

The health and safety of guests is our top priority, and we are working very closely with our network of vendors and tour operators to ensure adherence to this cancellation policy. We are also closely monitoring the Centers for Disease Control and Prevention and the World Health Organization for live updates on the crisis.

Full Refund Options

For those eligible for a full refund based on the scenarios below, you can pick any one of these options as your preferred refund method:

1. Headout Credits
You will receive Headout credits for the entire value of your booking with an additional 25% that can be used to book any Headout experience across 35 cities until 31 Dec, 2021. All you need to do is just log in to our website with the email ID used at the time of booking.

2. Refund to Original Payment Method
If both these options don’t sync with your plans, we will reverse your booking amount to the original payment method.

Disclaimer: Please note that in most cases, you will have both the options available: a refund to the original payment method or receive Headout credits. However, in the rare case when our local partner is not in agreement with our refund policy, we will issue a full refund in the form of Headout credits only. You can use it to book any experience with us until 31 Dec, 2021.
 

Headout's Cancellation Policy (Updated)

Attraction Closure

  • If your chosen place of visit is closed on your date of visit: Full Refund
  • If you are from a country under Warning Level, or have an experience booked in a country under Warning Level: Full Refunds/Headout Credit

You can Click Here to check the list of attractions that have been closed and their estimated date of reopen. 

Visa Issues

  • Experience in the next 30 days but you're unable to travel due to your country imposing a travel ban to the destination country due to COVID-19: Full Refund
  • Experience in the next 30 days but you're unable to travel due to the destination country imposing a travel ban due to COVID-19: Full Refund

Note: Please reach out to us to get your claims verified if you are eligible for a full refund.

For experiences booked more than 30 days away: Please reach out to us once the experience date is within 30 days.

Health Concerns

  • You have low immunity, are prone to falling sick, suffering with chronic illness, are an elderly adult, traveling with a young child or are pregnant and have an experience in the next 30 days: Full Refund/Headout Credits

Note: Please reach out to us to get your claims verified if you are eligible for a full refund.

For experiences booked more than 30 days away: Please reach out to us once the experience date is within 30 days.

Flight Cancellation

  • Experience in the next 30 days but your flight has been cancelled: Full Refund/Headout credits

Note: Please reach out to us to get your claims verified if you are eligible for a full refund.

For experiences booked more than 30 days away: If no other flights are operating, please reach out to us and we will issue a refund or Headout credits.