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Rescheduling a reservation

Reschedule policy for any Headout experience is in line with its cancellation policy. If an experience allows cancellation, then we may be able to reschedule the experience as well. However, if an experience cannot be canceled after the reservation is made, then we will not be able to reschedule the experience. 

If you have viewed the cancellation policy for the experience you have booked with us and your reservation is abiding by the cancellation policy, kindly contact our support system with your reschedule request and we will assist you in making the required changes.

If your reservation is already past the cancellation timeline, unfortunately, we will not be able to accommodate your request. In extreme situations, we can forward your request to our local operator. Those requests will be directly processed by our local operator for that experience and are at the sole discretion of the operator to accommodate or deny a particular request.

If you wish to know about how to check the cancellation policy of an experience, please click here.

 

Some questions you might have

 

I want to reschedule my experience and it is within policy, how do I know the date I want to reschedule to is available?

If your booking is within policy and you would like to reschedule your booking, kindly check the availability on the experience page by clicking on ‘check availability’. The link to the experience page will be at the end of the confirmation email sent.