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Verifying Card Ownership

All bookings that we receive go through an automated security check to authorize transactions. In some cases when the automation fails, it needs to be done manually as a mandatory process. This additional step helps us to protect the cardholder and ensure that this card has been legitimately used for making the reservation.

In order to verify card ownership, we will make a small charge to your card that gets automatically refunded. You will receive a notification of this charge via text/email. Please enter the exact amount of the charge in the “Enter Amount” field on the verification page to complete the booking.

When the above-mentioned process fails, the card verification is done through a manual process. You will get an email requesting the following documents to confirm your reservation.

  1. A photo ID proof of the card holder (Driver's License or Passport)
  2. The exact billing address of the credit/debit card used.
  3. A photo of the card used for the transaction covering ONLY the first 12 digits.

The information provided goes through all safety protocols and we can assure there is no possibility of the information getting misused. We have a dedicated team just to handle risk checks. This is only to ensure the safety of the card holder. 

Some questions you might have:

How will I know my payment is flagged and I have to go through the risky process?

If your payment is flagged by the payment processor an email will instantly be sent to you with detailed instructions to verify your payment via one of the processes mentioned above. 

How and where do I send the documents if asked?

You can send the required documents asked in the email by replying back to the same email or sending it to support@headout.com.

I am not comfortable with the verification process. How do I get a refund?

If you do not fulfill the verification process a refund will automatically be processed within 48 hours from the time the verification email is sent out.