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Instant Confirmation

For all experiences that offer instant confirmation, you can expect to receive the final tickets/vouchers within 5 minutes of your booking being made. All experiences that offer instant confirmation have a lightning bolt symbol under the product name on the Headout experience page. 

If by any chance you do not seem to have received your tickets, in addition to checking your spam and junk folders, we also request you to reach out to our customer support. They will be able to give you an update about your tickets. Please do not book new tickets without taking this step. A second booking will not be considered a double booking and hence cannot be cancelled or refunded if it doesn't fall under our cancellation policy.