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Instant Confirmation

You will receive the final ticket/voucher within 5 minutes of your booking, if the experience offers instant confirmation. You can check if your preferred experience offers instant confirmation by looking for a lightning bolt icon under the product name on the Headout experience pageοΏ½

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If the β€˜Instant Confirmation’ icon is not on the experience page, the tickets will be sent to you within 30 minutes of making the reservation.

In case you haven’t received your tickets, we suggest that you check your spam and junk email folders as well. You can also reach out to our customer support as they can provide an update about your tickets. Please do not book new tickets without contacting our chat support team. A second booking cannot be canceled or refunded unless it falls under our cancellation policy.

Some questions you might have:

What if I don't get my tickets in 30 minutes?

Firstly we would like to apologize for the delay in sending your tickets, to get details on the same kindly contact our support system. Please be assured once a reservation is made tickets will be mailed to you before your experience date/time.  

My booking still says β€˜progressing’ on the website. Does that mean it is not confirmed?

The booking stage β€˜progressing’ means your booking is confirmed and we are awaiting confirmation details from our tour operators to send you tickets. They will be sent within 30 minutes.