We may be able to provide a partial refund if you cancel your experience in the event of an emergency or unavoidable circumstance. We offer special consideration for the following situations:
<ul>
<li>Death in the family</li>
<li>Hospitalization</li>
<li>Flight Cancellation/Delays</li>
<li>Robbery</li>
<li>Transport strike</li>
</ul>

You will be required to share a scanned copy or a picture of the proof with us <a href="https://secure.livechatinc.com/licence/8339531/v2/open_chat.cgi?groups=15" target="_blank">here</a> or by sending us an email at support@headout.com. We accept the following relevant documents:
<ul>
<li>Death certificate</li>
<li>Obituary</li>
<li>Police report</li>
<li>Doctor’s statement</li>
</ul>

<h2>Some questions you might have</h2>
 What if I don't have any ‘proof’ for the situation due to which I want to cancel?
If the reservation you have made does not fall under the cancellation policy, we would request you to find an arrangement for a document supporting your situation to receive a claim. We will unfortunately not be able to process compensation without document proof.&nbsp;&nbsp;

We may be able to provide a partial refund if you cancel your experience in the event of an emergency or unavoidable circumstance. We offer special consideration for the following situations:
Death in the family
Hospitalization
Flight Cancellation/Delays
Robbery
Transport strike

You will be required to share a scanned copy or a picture of the proof with us here or by sending us an email at support@headout.com. We accept the following relevant documents:
Death certificate
Obituary
Police report
Doctor’s statement

Some questions you might have
 What if I don't have any ‘proof’ for the situation due to which I want to cancel?
If the reservation you have made does not fall under the cancellation policy, we would request you to find an arrangement for a document supporting your situation to receive a claim. We will unfortunately not be able to process compensation without document proof.  

Cancellation due to Unforeseen Circumstances

Some questions you might have