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Cancellation due to Unforeseen Circumstances

We may be able to provide a partial refund if you cancel your experience in the event of an emergency or unavoidable circumstance. We offer special consideration for the following situations:

  • Death in the family
  • Hospitalization
  • Flight Cancellation/Delays
  • Robbery
  • Transport strike

You will be required to share a scanned copy or a picture of the proof with us here or by sending us an email at support@headout.com. We accept the following relevant documents:

  • Death certificate
  • Obituary
  • Police report
  • Doctor’s statement

If you are canceling your travel due to COVID-19 kindly check our Coronavirus cancellation page for more details on the same. 


Some questions you might have


What if I don't have any β€˜proof’ for the situation due to which I want to cancel?

If the reservation you have made does not fall under the cancellation policy, we would request you to find an arrangement for a document supporting your situation to receive a claim. We will unfortunately not be able to process compensation without document proof.