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FAQs

I am worried about the coronavirus outbreak. Can I change my travel plans?

If there is currently no Government Travel Advice against traveling to your holiday destination, then we do not recommend rescheduling your trip due to Coronavirus, as you will not be able to claim back any costs associated with doing this.  

I booked my experience before the coronavirus outbreak and the venue is closed now. What are my options?

If the venue is closed on your scheduled date of visit, please reach out to our Support Team for a refund. You can check the list of attractions that are closed and their estimated date of reopen here.

Can I cancel my holidays because of Coronavirus?

If your travel is to a destination that the CDC has issued a ‘avoid non-essential travel’ warning for, then you are eligible for a 100% refund or Headout credits. If you wish to cancel your travel plans to a destination that the CDC hasn’t issued an ‘avoid non-essential travel’ warning for, then our general cancellation policy will apply.  

What does my insurance cover?

Note: This answer is published on 12th March 2020. Cover can change at any time and it is important to check your own individual policy to confirm cover.

Travel insurance policies that include ‘Travel Disruption Cover’ will refund your holiday costs if your travel is to a destination that the DFA has issued an ‘avoid non-essential travel’ warning for, provided the booking took place before the travel warning was issued. If you choose not to travel to, or to leave a destination that the DFA has not issued an ‘avoid non-essential travel’ warning for, then you will not be entitled to a refund. 

You can add insurance to your trip at any point prior to travel, however a 7 day moratorium will be in place. If you are due to travel on holidays during the summer months and you book insurance now, it will come into effect in seven days' time.  

What is the process for refund?

Please note that there are two options available. 

  • Refund back to your original payment method - takes between 2 to 7 business days.
  • Headout credits transferred to your Headout Wallet - takes place immediately

In most cases, you will have both the options available. However, in the rare case when our local partner is not in agreement with our refund policy, we will issue a full refund in the form of Headout credits only. You can use it to book any experience with us until 31 Dec, 2021.