You will receive the final ticket/voucher within 5 minutes of your booking, if the experience offers instant confirmation. You can check if your preferred experience offers instant confirmation by looking for a lightning bolt icon under the product name on the Headout experience page.
In case you haven’t received your tickets, we suggest that you check your spam and junk email folders as well. You can also reach out to our customer support as they can update you about your tickets. Please do not book new tickets without taking this step. A second booking cannot be canceled or refunded unless it falls under our cancellation policy.